Duke Energy

About Us

Duke Energy serves homes, businesses, and communities across Florida with electric service, customer support, outage resources, billing tools, energy-saving programs, and information to help customers manage power safely and efficiently. As one of the nation’s largest energy companies, Duke Energy supports residential, commercial, industrial, and community needs through reliable infrastructure, storm response, customer assistance, and digital tools designed to make energy service easier.

For residential customers, Duke Energy provides online account management, bill payment options, start/stop/move service tools, outage reporting, outage maps, energy-use tracking, rate information, paperless billing, payment arrangements, financial assistance resources, and seasonal energy-saving guidance. Customers can report outages online, through the Duke Energy mobile app, by text, or by phone, and can use alerts to follow restoration updates.

Duke Energy Florida supplies electricity to approximately 2 million customers across a 13,000-square-mile service area in the state. The company also shares safety information for severe weather, downed power lines, generator use, electrical repairs, life support needs, and storm recovery, helping customers and communities prepare for emergencies.

Whether you are paying a bill, starting service, reporting an outage, managing energy use, exploring ways to save, or looking for assistance programs, Duke Energy offers online resources and support for residents and businesses in Mount Dora, Lake County, and throughout its Florida service territory.