• Wellness Associate (CNA)

    Posted: 04/24/2020

    Scope:  To provide those residents participating in an Assisted Living service plan assistance with the activities of daily living in a dignified, compassionate manner while encouraging as much independence as possible. The Assisted Living service plans will be written within the parameters of community policies and licensure, as well as within state regulatory guidelines. 


    Position Specifics:

    Education:     High school diploma or equivalent.

    Experience:     Prefer minimum 6 months of experience in assisted living or                 skilled care environment; excellent customer service skills; strong                 verbal and written communication skills; ability to handle multiple                 tasks and work effectively with team members.

    Licensing/     Require Certified Nursing Assistant certificate or Home Health Aide

    Certification:    certificate but must obtain CNA within 6 months of hire; Obtain Dementia Certificate within 60 days from date of hire.


    Organizational Structure:

    The Wellness Associate’s immediate supervisor is the Wellness Supervisor.  This position has no supervisory duties.


    Working Environment / Physical Duties:

    • Assisted living community common areas and resident apartments primarily.

    • Requires extensive use of arm, hands, fingers, legs, and back.

    • Frequently reach, push, or pull with arms & hands.

    • Frequently stand or walk for 0-3 hours at one time throughout an 8-hour day.

    • Occasionally sit for 0-2 hours at one time throughout an 8-hour day.

    • Frequently stoop, bend, kneel, climb, talk, see, and hear.

    • Frequently lift and/or carry 0-10 lbs. up to 30 yards.

    • Occasionally lift and/or carry 15+ lbs. up to 30 yards.

    • May be required to support/assist a resident’s full body weight    .


    Essential Job Functions:

    • Assist resident with eating (e.g. by plating meals, cutting meat into smaller pieces, positioning food within their range of vision, assisting with condiments, escorting to the dining room); maintain a simple, consistent mealtime routine.

    • Assist resident with hair care, shaving, and mouth care to promote their self-image and good appearance.

    • Assist resident with dressing by encouraging their selection of clothing, ensuring cleanliness of clothing, providing hands-on assistance with those aspects of dressing which the resident cannot safely manage for his/herself.

    • Assist resident with bathing (whether in a tub, shower, or bed) by providing a safe environment, ensuring their privacy, and protecting their modesty at all times.

    • Assist resident with ambulation by encouraging consistent use of walking aides (cane, walker, corrective shoes), escort resident to and from their destination, and educate resident on fall prevention measures.

    • Assist resident with toileting by establishing a consistent toileting schedule, provide verbal reminders to toilet, escorting to the bathroom if necessary, encouraging a diet with plenty of fluids and fiber, and providing assistance with use of incontinence undergarments.

    • Document in the residents’ health records regarding delivered services, changes in health condition, occurrence of incidents, and other pertinent health related matters for each resident.

    • Participate in community activities or special events; encourage residents’ involvement in activities and events.

    • Assist with mealtime service in the dining room to include serving meals, clearing tables, resetting tables, and any other related duties as required.



        Service Plans:

    • Monitor resident with self-administration of medications and complete documentation of such monitoring as outlined in the state regulations. Order, receive, store and document such activities in a timely manner.

    • Provide watchful oversight for residents; conduct walking rounds of the community regularly throughout the shift.

    • Measure and record temperature, pulse, blood pressure and weight for resident as instructed.

    • Assist daily with identification of at-risk residents with regard to behaviors, falls, or elopement; timely notification to supervisor.

    • Assist with laundering residents’ linens and personal clothing as scheduled by the Wellness Director.

    • Change linens as necessary

    • Ensure washers and dryers are kept clean, filters emptied, and proper chemicals used at all times. 


        Customer Service:

    • Answer incoming calls in a professional, courteous, and timely manner; route calls to the proper individual or write a thorough message.  

    • Respond to inquiries made by visitors, residents, team members in a professional, courteous, and timely manner; route to the proper area of concern. 

    • Assist new residents with transitioning to life at our CERTUS Senior Living community, as well as the smooth integration to all amenities.

    • Help maintain the Resident Sign-In / Sign-Out Log and Visitor Sign-In / Sign-Out Log; remind users of the importance of this practice to help ensure everyone’s safety.


        Community Support:

    • Respond to resident emergencies in a calm, professional manner; provide medical care within scope of knowledge; secure assistance from a supervisor and 911 as appropriate.

    • Assist with maintaining the resident’s apartment in a neat, clean, and safe manner.

    • Assist with housekeeping duties by vacuuming, dusting, and other related duties as required.

    • Attend educational in-service training classes and associate meetings as required.

    • Maintain Wellness office in a neat and clean manner at all times.


        CERTUS Branding:

    • Promote understanding of the CERTUS Mission statement among community associates, current residents/family members, and external community contacts.

    • Maintain the company’s reputation for integrity and standing behind its services.


    Emergency Management:

    • Report to work and respond to the residents’ needs when the community is experiencing any situation deemed as an “Emergency” or “Natural Disaster” by CERTUS and/or local authorities.  Response will include, but not be limited to, reporting for assigned shifts, receiving evacuees from another community, or evacuating with our community’s residents.